
There has been a steady decline in public confidence in societal institutions, including large organizations and big businesses. It has become evident that social trust plays an important role in the success of the policies, plans, and operations of the energy industry as a whole.
For the purposes of the energy industry, social trust can be defined as the quality of a relationship between a company and its stakeholders, where any action performed, service provided, or information given will meet the needs, expectations, and concerns of all parties involved. Relationships have always been important for public service companies, but interest in relationships with stakeholders is growing world-wide.
Major global environmental and social issues that affect the electric utility industry are considered to be the top priorities of the e8.
The issues of sustainable development, climate change, social trust, and internationalisation are the focus of the e8's actions.